Phoenix Tower Handbook
We look forward to Company’s presence in Phoenix Tower. In anticipation of your move to Phoenix Tower, there are a number of items that need to be requested and handled in order that the upcoming move may be as smooth as possible.
In order that you may prepare business cards and stationery, please use the following as your future address:
3200 Southwest Freeway
Houston, Texas 77027
Under the terms of your Lease Agreement, you are to receive two (2) keys for each corridor door. We will re-key the corridor (entry) door and issue two (2) keys for that door. Any additional keys for the entry door and locks and/or keys for other doors must be requested and will be billed at a later date. (Please use the attached Tenant Work Authorization Form for extra keys and/or locks.)
Under the terms of your Lease Agreement, COMPANY will maintain insurance during the entire term. Please provide a Certificate of Insurance evidencing the coverage required in your lease prior to relocating to Suite XXXX. See attached Insurance Requirements – Tenant Lease at Phoenix Tower as well as Sections 20 and 22 of the Lease Agreement.
4. MOVING POLICY
Enclosed is a copy of our Move-in Policy and Move-out Policy. These apply to your initial move-in as well as furniture moving in or out at later dates. Please forward a copy of this and a copy of the vendor insurance requirements to your moving company and ask that they provide Parkway with a Certificate of Insurance in the types and amount of coverage listed. All “additional insureds” must be listed on the Certificate. All moves must be scheduled through the Management Office.
5. ACCESS CARDS – PARKING GARAGE AND BUILDING
A. A building access card is required to enter and exit the parking garage. The same card also allows access to the building after-hours, if you prefer to allow any of your employees to have this privilege. Please complete and return the Access Card Request form for each employee and return it to our office so that we may send to the parking vendor to prepare the cards prior to your re-location. There is a deposit charge of $10.00 for each card. All charges will be billed to you later. Please note any special instructions on the forms such as limiting any access times (evening, weekend, etc.).
If an access card is lost or warped so it is no longer usable, you will be responsible to request and pay for a replacement card. These charges will be billed on a monthly basis.
B. Under the terms of your Lease Agreement, your firm is permitted access to the parking garage for the parking of ____ vehicles in the unassigned section of the parking garage. We will indicate on the individual cards which entrance they are to use.
C. Validation of visitors’ parking is in the form of “1/2 hour” or “all day” stamps. Enclosed is an Order Form for Visitor Validations and a rate sheet. The form may be duplicated, completed and returned to us to secure the stamps. Note the rate sheet. Any stay in the garage over 4-1/2 hours requires an all-day stamp (the maximum). Validation stamps can be obtained in the Management Office and will be billed at a later date. Only persons authorized by your company as contacts or liaisons will be allowed to sign for these stamps.
6. BUILDING ACCESSIBILITY
Normal business hours are from 6:00 a.m. to 6:00 p.m., Monday through Friday; however, during this time the building is fully accessible. At all times other than Monday through Friday, entry doors will be locked, and entry to the building and its elevators is restricted to access card only. Prior written requests to the Management Office may be made for visitor access beyond normal business hours.
7. HEATING/AIR CONDITIONING AVAILABILITY (HVAC)
HVAC (heating, ventilation & air conditioning) is provided from 7:00 a.m. to 6:00 p.m. Monday through Friday, and from 7:00 a.m. to 1:00 p.m. on Saturdays upon written request.
HVAC is available upon prior written request for evenings, Saturday afternoons, Sunday, and holidays at a charge of $60.00 per hour. A form to request after-hours HVAC is enclosed (After Hours HVAC Request).
A. (Section 4.4 Graphics, Lease Agreement between PKY 3200 SW Freeway, LLC and COMPANY: “Landlord shall provide and install Tenant’s name and suite numerals adjacent to the main entrance door to the Leased Premises, the cost of which shall be paid by Landlord for initial letters and numerals only. The cost of all changes to such letters and numerals shall be paid by Tenant. All such letters and numerals shall be in the Building Standard graphics. All graphics of Tenant visible in or from public corridors, elevator cabs or other public areas shall be Building Standard graphics and subject to Landlord’s prior written approval in its sole and absolute discretion. Landlord also will be responsible for the initial installation of Tenant’s name and suite number in the Building directory located in the lobby on the Ground Floor and the 9th floor Sky Lobby of the Building. Landlord shall not be liable for any inconvenience or damage occurring as the result of any error or omission in any directory or graphics.”
B. We will add your name and suite number to the directories at no charge. Please make any necessary changes and sign and date the Directory Strip Order Information form and return it to us. Should there be a need for a change at a later time, the cost will be billed to your company.
C. Your company name and suite number will also be listed on the directory in the Sky Lobby at the Security Console.
9. TENANT LIAISONS & REQUESTING BUILDING SERVICES
Please designate one employee as the primary liaison and one employee as the secondary liaison between your company and the Building Management office. These employees should handle all requests for maintenance, air conditioning adjustments, reporting problems in restrooms (stoppages, repairs, etc) and other special requests. Please ask your employees to direct all requests to these two persons and ask the liaisons to contact the Management Office. We have found that operating in this way speeds our response time and eliminates potential “repeat” requests. Building announcements are routed through the primary liaison, who is then responsible to share the memos with the rest of the company.
10. EMERGENCY NUMBERS
In order that we may be able to contact you in the event of an after-hour emergency, please designate two (2) employees as after-hours contacts and furnish us with the telephone numbers where they can be reached. These numbers will be used only by the Management Office and Security, should they be required.
11. FIRE WARDENS
Please designate two employees to serve as fire wardens for your suite. (One Fire warden is required per 7,500 sq. ft. of space occupied by tenant. Because no one is “always” at work, it is necessary to have a second person as the “secondary warden.") These should be persons who spend the majority of their time in the office and are familiar with its operations. Their function will be to direct your employees in the event of an evacuation.
It will be necessary for these employees to attend a training class conducted by the Houston Fire Department or by a company designated by the Fire Department to conduct such certification classes, as is required by law. We will let you know when the next high rise fire warden training class will be held.
All trash is handled for recycling after it has been picked up each evening. There is no need to separate items for recycling.
You will receive a rent start letter which indicates the rental amount for each month. You will not receive an invoice each month for rent. All rent payments are due on the first day of the current month and begin to accrue late charges on the tenth day. If you request chargeable services during the months, these will be billed separately from the rent. Payment for all invoices should also be sent to the following address:
PKY 3200 SW FREEWAY, LLC
P. O. Box 676460
Dallas, TX 75267-6460
14. SERVICES AND AMENITIES
A. MAIL SERVICE
The postal facilities are located on the southwest side of the ground floor. The mail carrier for Phoenix Tower will assign and mail box and we will provide one mailbox key. It will be available in the Management Office with your suite keys prior to your move-in. If you wish to have more than one key, we can make that for you and bill you at a later date. Please use a Tenant Work Authorization Form for that request.
Outgoing mail should be deposited in the drop boxes at the postal facility. The time for pickup is posted on the drop box.
Airborne, Federal Express, UPS, and Lone Star Overnight boxes are located through the door and to the right, past the postal facility. These drop boxes are not made to accommodate large boxes. The delivery service should be called to pick up any large packages or boxes.
B. DELI CAFÉ
Skyline Deli is located off of the Sky Lobby on the east side of the floor.
An ATM machine is located close to the windows by the Skyline Deli entrance.
D. SMOKING ROOM
Phoenix Tower is a smoke-free building. Building Ownership has provided a smoking area on the 8th floor of the garage.
Twenty-four (24) hour security is provided at the building. After hours, if someone wishes to have an escort to his/her car in the garage, upon request, one of the security officers can provide that.
F. BUILDING CONFERENCE ROOMS
There are two building conference rooms located on the first floor. These are available by reservation only. Information concerning these rooms is attached as well as a Phoenix Tower Conference Room Request form. These are scheduled on a first come-first served basis. You may check on availability by calling the Management Office, but firm reservations are made only when the paperwork is received.
G. MANAGEMENT OFFICE
The Parkway Management Office for Phoenix Tower is located on the 9th floor of the building in Suite 950. Our telephone number is 713-622-6222. Our fax number is 713-623-8066.
Office hours are 8:00 a.m. through 5:00 p.m., Monday through Friday. After hours, our telephones are transferred to the Security Console on the 9th Floor (Sky Lobby) so that our telephone is answered twenty-four hours a day.